Thank you for visiting and shopping at Rousseau Co. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are usually processed within 2-3 business days. Order processing delays can occasionally occur. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping rates and estimated delivery times are calculated by our shipping provider and displayed for selection at the time of checkout. Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Rousseau Co ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Rousseau Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Rousseau Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship to the following companies outside the United States: Canada, United Kingdom and Australia. For questions regarding international orders, please call us. 1 (800) 635-3416.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.